Inbound Customer Service
Our talented team of expert customer service agents will learn your product and services so completely, we’ll be able provide expert-level customer care for your most valued assets, your clients. With our friendly and efficient agents, your company will enjoy customer satisfaction and retention much higher than industry norms.
Have a tech-based product or service that needs a customer care team? How about a staff that needs Level I or II IT support? Our trained, U.S.-based call center professionals can explain the most complex process with expert product knowledge and walk your clients through any technical issues they have. You’ll be able to focus on growing your company knowing that all your technical support issues are being handled by a team of professionals who treat your customers and employees like their own.
Not sure where to start with your selling strategy? Most small-to medium-sized businesses have limited resources to properly research customer information and start knocking on doors without a plan. We can identify key potential target demographics for your company and turn calls into customers.
Are leads going cold because you don’t have time to reach out to them all? Cold leads equal wasted money! Don’t let your hard work cultivating potential business fall victim to the daily grind. Let ICD nurture and revive your sales funnel, contact your customers, update your databases and set appointments.